How to Fix Photos and Videos Not Loading on Kik 2022 [Updated Fixed]

Kik is a popular app where you can chat with friends, send gifs, emojis, and memes, create public and private groups, meet new people, send pictures and videos, and more. It is more than just a social media app where you can spend your time all day talking with new people from all around the world without getting bored. However, some of the users reported that they are having trouble loading or failing to properly load received images and videos. Do you want to fix photos and videos not loading on Kik?

So, why photos and videos are not loading or working on Kik? Your Kik photos or videos actually failed to load or disappear because you have a slow internet connection or a person has sent you an unsupported image and video or Kik stores too many caches or you are using an outdated version of Kik.

Saying that I have listed some of the troubleshooting solutions to fix Kik failed to load images or videos issue in this article. So, go through them and solve your Kik not loading images as soon as possible.

Let’s get started.

Top 5 solutions you can try when photos and videos are not sent or received

The top 5 solutions you need to look over are when Kik failed to load videos and photos, Kik freezes when opening pictures, Kik does not download pictures and videos, and Kik failed to load full images then below are the tips you can fix to solve not loading issues on Kik.

  1. Check if your Kik application is crashing or not, if “yes” fix Kik Crashing.
  2. Restart your device and get connected to the internet connection. If your internet connection not working solve the internet issue to fix Kik won’t open pictures and videos.
  3. Try to force the shutdown of the Kik application and re-open the app and try to load photos and videos.
  4. Update your device Version and get the latest-updated Kik application.
  5. Contact Kik support if you need any solution regarding your Kik account problem.

So these are the 5 solutions to fix photos and videos not loading on Kik.

Sometimes Kik failed to load the full image, Kik won’t open pictures, and sometimes it says Kik image is not available in such conditions you can follow the top 5 solutions stated above to fix the issue quickly.

Reasons Why Kik Photos and Videos Not Loading that You Received? [Reasons]

Here are the most common reasons why the Kik video failed to load and you can’t view the received video and picture. Some of them can be from device to device but last, the reason will be the same.

  • Your friend has sent you a crashed video or picture format.
  • You are having trouble with your device’s internet connection in order to properly load the images and photos on the Kik app.
  • There was a server issue or breakdown while sending a video or picture.
  • Your friend has sent you an unsupportive picture or video.
  • The video or picture is high quality which makes your device difficult to load.
  • You have poor device performance or slow device.
  • Due to Kik not downloading pictures.
  • Kik failed to load the full image.

How to Fix Photos and Videos Are Not Loading on Kik [Fix the Problem]

You can send and receive any pictures and videos on Kik. There is no limitation or restriction on the photos you send to people. But the problem is sometimes you can suddenly get “Failed to load a full image, please try again in a minute” or “There was an error loading this photo” message while opening a received media content. But, don’t worry; we will fix that issue in this section.

There are several methods that you can try if images are not available or you can load and save photos or videos from Kik. Some of them can be fixed within the Kik app itself and others can be from your device.

Now, let’s take a look at the following fixing solutions for the Kik video not working.

Fix 1: Check Your Internet Connection

If you are connected to poor internet then it might be the first reason why pictures and videos are not loading properly in Kik and Kik won’t open pictures and videos.

A good internet connection is important to load or run any internet-related apps otherwise you will see photos and video not working and not loading issues.

So, check your Wi-Fi network whether you are getting full signal and strength on your device or not. If not then call your ISP (Internet Service Provider) or restart your router. To do so, simply unplug your router main cable for 20 seconds and re-plug it back in.

Fix 2: Switch to Mobile Data

If you are not in your home but more than in a public place or restaurant where there is a slow internet connection then you can switch to your device data. In public places, Wi-Fi has a public network where anyone can connect with them. So the mass majority of people will be connecting to the same internet; resulting in traffic congestion and slow internet.

When you are using mobile data then do restrict or disable other background apps. That’s because it will drain your data faster than normal. So, only allow the Kik app in your data usage.

Fix 3: Reload the Image or Video

If photos and videos are not loading or stuck in Kik then you can simply reload the message. When you refresh the chat message then it will catch up with the Kik serve again and may help to load the pictures.

You can just exit from the chat message and open the chat again. After that wait and let the received image or video load properly.

Fix 4: Restart the Kik App

Sometimes Kik failed to load videos because of a minor error in the app. When you first run the app on your device and if it fails to connect with the Kik server properly then you will face problems with some of its features.

You can also receive your messages late than expected including your media content. So, restart the Kik. For that, simply close the Kik app on your device completely and open it again.

Fix 5: Clear Kik Cache

The cache is the best software component that stores the copy of your every data including login credentials to load it faster when responding. In the case of the Kik app, it stores the duplicate data of your entire Kik information so that you can access the features faster and smoothly.

However, if it stores too many data files than the limit then it will bring out trouble to the app. You won’t be able to send messages properly, or meet new people, and also an error in opening pictures and videos you receive from your friends and it says “Kik image not available.”

So, clear the Kik cache and send your friends to send you the image or video once again.

Note: When you clear the cache then it will remove all the saved data from your Kik. 

Clear Kik Cache in Android Device

  1. Go to your device settings.
  2. Tap on Application Manager or Apps.
  3. Search for the Kik app.
  4. Once you find it then open the Kik app.
  5. Now, tap on the clear cache or data option.

After you clear out the cache of the Kik app then restart Kik and ask your friend to re-send the picture or video.

Clear Kik Cache in iPhone Device

iPhone users don’t have any clear cache option on their devices. So they will have to delete their Kik app and download it from the app store. If you are ok with this then move to the steps down below. Otherwise, you can follow other available methods down below and choose one for the last option.

  1. Go to the iPhone settings.
  2. Tap on General.
  3. Tap on iPhone Storage.
  4. Now locate and open the Kik app.
  5. Tap on the Delete option.
  6. Next, open the Apps store.
  7. Search for Kik and download it on your device.

Fix 6: Check Kik Server

When the Kik server is down then you won’t be able to access any features of Kik.

So, maybe the Kik server is down when the time you are opening the picture or video you receive from your friend. If that’s the case for you then you can’t do anything except sit down and wait for the server to back online.

If you try to open videos or pictures then Kik won’t open pictures and it says Kik image not available or crash messages.

So, you can also check the Kik server by yourself from “isitdownrightnow.” They will have the latest update about the entire Kik server and its features. So, check the report regarding the Kik server. If it’s down then wait until it is fixed but if the server is fine and you still can’t load the media content on Kik then move to the next method.

Fix 7: Restart Your Device

If the Kik app is not the reason behind there being an error loading photos and videos then it might be from your device. Maybe there is some internal issue or bug in your device that prevents Kik from loading received media content or messages.

If that’s the case then you can simply restart your device and try it again to view or save pictures and videos.

To restart your device, follow these steps.

Restart Your Phone on Android Device

  1. Long-press on your power button until you see the restart option.
  2. Next, tap on Restart.
  3. Wait until your device completes the restart process.
  4. Now, open the Kik and view your picture.

Restart Your Phone in iPhone Device

  1. Long-press on the power button until you see the Apple logo.
  2. Leave it for 15 seconds.
  3. Now, press your power button and open your device.

Fix 8: Ask Person to re-send Content

Kik supports all the media files in the app. There should not be any issues with the video or photos you receive in the chat. But, sometimes there can be an issue with its media content. So, you can ask your friends to send you the photo or video again. But make sure the content is not crashed or malfunctioned.

If your image is still not available on Kik or Kik cannot load the pictures then you can still try out other solutions.

Fix 9: Improve Your Device Performance

How is your device’s performance? Is it good or hanging on the cliff?

Kik doesn’t require a high-tech device to run the app but if the device is way too older then you will find trouble running down its features. Maybe the pictures and videos of Kik don’t support your device. Things can go even worse when you are using the latest version of the Kik app.

To be said, either update your device to a new one or access your Kik account on another device.

Fix 10: Use VPN

There can be a restriction on Kik to access its features country-wise. If your friends send you sensitive or mature media content then maybe Kik doesn’t allow you to view or access it. So, get help from the VPN (Virtual Private Network) to open the pictures or videos you receive on Kik.

You can use any VPN on your device which you can find in the app store. But if you are looking for the best one then go with NordVPN.

Fix 11: Update Kik App

When an image is not available on Kik or you can’t open a picture including other media content then you can update the Kik app. Maybe the Kik which you have installed on your device needs an update or maybe the older version of Kik doesn’t support media content.

So, update the Kik app on your device and solve any issue with Kik.

Update Kik App on Android Device

  1. Go to Google Play Store.
  2. Tap on your Profile icon or three lines from the upper left corner.
  3. Select My Apps & Games.
  4. Search and check for Kik updates.
  5. If there is one then tap on update.

Update Kik App on iPhone Device

  1. Go to App Store.
  2. Tap on the Today option.
  3. Next, tap on your Profile.
  4. Now locate Kik and check for its update under the Available Updates section.
  5. If you find one then update the Kik app.

Fix 12: Re-install Kik App

You can also delete the Kik app from your device and then re-install it from the app store to load photos and videos properly. If there is a bug in your Kik app then you can’t do anything. So, delete the Kik app and download it from Google Play Store for Android users and App Store for iPhone users.

But remember your Kik login credentials to access your account after reinstalling your device.

Fix 13: Report to Kik Customer Support

If none of the above-mentioned works to fix photos and videos not loading on Kik then get help from Kik’s customer support.

Go to the Kik help center and state your problem. You can also send them a mail regarding your pictures and videos not working on Kik at [email protected]

Reason Why photos and videos are not Loading with the solution


  • Your Friend’s Internet connection was corrupted.
  • Videos and photos weren’t uploaded successfully to the Kik server before Kik sent you.
  • Your friend sent you crashed photos and videos file.
  • Your device has low storage and the size of pictures and video is high MB or GB.

Fix The Issue!

  • Check your internet connection and storage of your mobile phone.
  • Confirm your friend has a good internet connection and has sent pictures and videos successfully.
  • Ask your friend to resend the picture and videos in the chat section.
  • Troubleshoot problems.

So these are the reason and the solution to fix the issue of “images and videos not working on Kik.”

Troubleshoot: Cannot Open Photos and Videos From Your Friends

If you have followed the above-mentioned steps and still can’t solve your images or videos issue then here are other methods to fix it.

  • Force Close the Kik App
  • Download the latest security patch on your device
  • Download the older version of Kik
  • Check the version of the image or video
  • Super clean your device cache data

Why is Kik Profile Picture Not Showing?

There can be various reasons why you can’t view your own profile picture on Kik. But the most common reasons are because you didn’t follow the proper terms of Kik and slow internet connection. So, first of all, fix these issues and try to load your profile picture.

Apart from that, you can also try some of the above-mentioned solutions if you can’t see your profile picture on Kik.

How to Use Photos and Videos on Kik?

Using the pictures and Videos on Kik is a simple task. You must have content in your device gallery and then select that picture on Kik.

Here are the simple steps to do so.

Step 1: Open Kik App

First of all, open the Kik messenger on your device whether it’s Android or iPhone.

Step 2: Select the Chat Message or Person’s Profile

After accessing your Kik account then, open the chat message to whom you want to send a photo or video. In other words, you can simply tap on a person’s profile.

Step 3: Tap on Picture Icon

Now, tap on the “Picture” icon next to the camera icon from the bottom left corner of the screen.

Step 4: Select the Pictures or Videos

Next, you will see all your device gallery pictures and videos. So, pick the one which you want to send to your friends. Besides, you can even use the Gif.

Step 5: Tap on Send Button

After selecting the content you like then simply tap on the blue “Send” button from the right side in the chat section.

Frequently Asked Questions

Why Does Kik Say Image Not Available?

If the images are not available on Kik then either reload the Kik app or use VPN.

Is Kik Getting Shut Down?

No, Kik is not shutting down but it is working on its own cryptocurrency.

Can You Get Scammed on Kik?

Yes, you can easily get scammed by someone or new people on Kik. They can use the fake profile or account to lure you out of some money or catfishing. So, be aware of whom you are talking to on Kik, and don’t trust any new people suddenly or easily on Kik.

Can You Send a Fake Live Picture on Kik?

Yes, you can send fake live camera pictures on Kik if you don’t want to send you real photo to someone.

Does Kik Tell You When Someone Saves a Picture?

No, Kik won’t tell you or send you a message if someone saves your picture on Kik and vice-versa.

Last Word

Media content is the best thing that engages us in any social media including Kik. You can share your personal moment pictures and video with your friends and family members as well as view theirs on Kik. So, if photos and videos are not loading on Kik then you know what to do right?

Disclaimer: Don’t share your personal picture or videos with anyone or new people you meet on Kik. Not all people are loyal as found on Kik. Some of them can misuse your videos or pictures for a criminal case or blackmail you. So, think wisely before you act.

Was this article helpful?

If you have any suggestions or queries then hit them in the comment section. Also, visit Fixing Guides for more Kik-related articles.

Related Posts:

Leave a Comment